Charge on Credit Card

Verifying Charges:

If you notice a charge on your credit card, it is likely a pending transaction. To confirm, follow these steps:

1. Log into Your Account:

   • Access your account on our website.

2. Navigate to My Orders:

   • Select the "My Orders" option.

3. Check Your Orders:

   • Completed orders are the ones charged to your card.
   • Orders in process are not charged yet.

Multiple Pending Transactions: Why?

If you see more than one pending transaction on your card, it might be due to an AVS (Address Verification System) mismatch.

• AVS Mismatch Explanation:
  • No actual charge occurs when an AVS message is received. The amount is automatically declined by our card processor as part of fraud verification.
  • The transaction will be labeled as "Declined" due to an address or ZIP code mismatch.
  • The card processor receives the declined transaction message at midnight on the transaction day to release the pending amount.

Billing Process Overview:

• When you place an order, we receive an "Authorized/Pending Capture" amount from your credit card.
• The actual capture of the amount occurs at the labeling stage.

Pending Amount Release:

• The time it takes for the pending amount to be erased from your credit card account varies and cannot be precisely determined.

Cancelled Order and Credit Card Charges:

If your order has been cancelled, the appearance of a charge on your credit card is likely due to an "Authorized/Pending Capture." This means:

• Your credit card authorized the amount, but we voided it by cancelling the order.
• The card processor receives the voided transaction message at midnight on the day of cancellation to release the pending amount on your card.